How Do I get in Touch with My Regular Doctor?
We will try to facilitate timely care through your regular doctor where possible. If you cannot get an appointment soon enough with your regular doctor, please ask the receptionist to check with your regular doctor to see if he/she can fit you in sooner.
Alternatively, we may be able to offer you an appointment with another doctor in the Practice. However, if you have complex chronic medical conditions, we will endeavour to get you seen by your regular doctor who knows you well.
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Same Day Urgent Appointments
We have a few reserved appointments every day to cater for patients who need medical attention on the same day. These appointments are not available online and patients are advised to call on the day to book in.
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After Hours Care
In an emergency, please ring 000.
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For after-hours medical care, please contact:
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Healthdirect on 1800 022 222 to speak to a nurse about your symptoms. They may offer you a call back or a video call from a GP who can provide medical advice.
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Victorian Virtual Emergency Department Northern Health: https://www.vved.org.au/
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Your nearest Priority Primary Care Centre: https://www.betterhealth.vic.gov.au/priority-primary-care-centres-ppccs
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Private after-hours telehealth for children: https://cubcare.com.au/ or https://www.kidsdoconcall.com.au/
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Your closest Emergency Department
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Feedback/Complaints
We strive to be better. We value your constructive feedback, be it positive or negative, to improve our services and provide better care to you and your family. Please direct your feedback and complaints in writing to:
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The "Get In Touch" contact form above (Attention: Practice Manager or Principal GP in the message body)
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Practice Manager/Principal GP, The Crane General Practice, 35 Queens Parade, Clifton Hill VIC 3068
We will endeavour to get back to you as soon as possible. If you are not satisfied with our response to your complaint, you may contact the Health Complaints Commissioner at 1300 582 113 between 9am and 5pm (Monday to Friday) or lodge a complaint using their online form.
The Crane General Practice
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Address: 35 Queens Parade, Clifton Hill VIC 3068
Mailing: PO Box 291, Clifton Hill VIC 3068
Phone: 03 9088 3258
Fax: 03 9088 3257
Email: admin@thecranegp.com.au
Practice Hours
Weekdays: 8:30am - 5pm
Saturday: 9am - 12pm
Sunday & Public holidays: Closed
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Pathology Collection Hours
Weekdays: : 8am - 1pm & 1:30pm - 3:30pm
Saturday: 9am - 12pm
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Getting Here
CAR
There are 2P and all-day car parks in front of our clinic, and more 1-2P car parks on Smith Street, Hodgkinson Street and Wellington Street.
BIKE
We have two bike hoops in front of our clinic for patient use. BYO lock.
PUBLIC TRANSPORT
Our clinic is easily accessible via public transport. Tram route 86 in front of the clinic (stops 22 and 23) extends to Docklands, Reservoir, Kingsbury and Bundoora (Latrobe University and RMIT campus). Bus route 546 (Grant St stop opposite the clinic) extends to Parkville, Ivanhoe and Heidelberg. The Clifton Hill train station servicing the Hurstbridge and Mernda lines, is located 900m away from the clinic.