Our Location

Contact Us

Crane GP clinic photo.jpg
The Crane General Practice

 

35 Queens Parade

Clifton Hill VIC 3068
 

Phone: 03 9088 3258
Fax:      03 9088 3257

 

Practice Hours

Weekdays (except Tuesday): 8.30am - 5pm

Tuesday: 8.30am - 6.30pm

Weekend & Public holidays: Closed

Get In Touch

 

This form is not under constant monitoring and is not a platform for clinical enquiries or appointment bookings. We will endeavour to reply to your email withing 3 business days. For urgent matters or clinical enquiries, please ring the Practice.

Thank you for contacting The Crane GP

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Getting Here
CAR

There are 2P and all-day car parks in front of our clinic, and more 1-2P car parks on Smith Street, Hodgkinson Street and Wellington Street.

Bike Race
BIKE

We have two bike hoops in front of our clinic for patient use. BYO lock.

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PUBLIC TRANSPORT

Our clinic is easily accessible via public transport. Tram route 86 in front of the clinic (stops 22 and 23) extends to Docklands, Reservoir, Kingsbury and Bundoora (Latrobe University and RMIT campus). Bus route 546 (Grant St stop opposite the clinic) extends to Parkville, Ivanhoe and Heidelberg. The Clifton Hill train station servicing the Hurstbridge and Mernda lines, is located 900m away from the clinic.

How Do I get in Touch with My Regular Doctor?

 

We will try to facilitate timely care through your regular doctor where possible. If you cannot get an appointment soon enough with your regular doctor, please ask the receptionist to check with your regular doctor to see if he/she can fit you in sooner.

 

Alternatively, we may be able to offer you an appointment with another doctor in the Practice. However, if you have complex chronic medical conditions, we will endeavour to get you seen by your regular doctor who knows you well.

Same Day Urgent Appointments

 

We have a few reserved appointments every day to cater for patients who need medical attention on the same day. These appointments are not available online and patients are advised to call on the day to book in.

After Hours Care

 

In an emergency, please ring 000.
For after-hours medical care, please contact the National Home Doctor Service on 13 SICK (137425). If the National Home Doctor Service is overwhelmed and cannot provide a doctor to see you, please call Healthdirect on 1800 022 222 to speak to a nurse about your symptoms. They may offer you a call back or a video call from a GP who can provide medical advice.

Feedback/Complaints

 

We strive to be better. We value your constructive feedback, be it positive or negative, to improve our services and provide better care to you and your family. Please direct your feedback and complaints in writing to:

  • Suggestion Box at Practice Reception

  • The "Get In Touch" contact form above (Attention: Practice Manager or Principal GP in the message body)

  • Practice Manager/Principal GP, The Crane General Practice, 35 Queens Parade, Clifton Hill VIC 3068

 

We will endeavour to get back to you as soon as possible. If you are not satisfied with our response to your complaint, you may contact the Health Complaints Commissioner at 1300 582 113 between 9am and 5pm (Monday to Friday) or lodge a complaint using their online form.