Fees
TCGP Fees from July 7th 2025
We are a Private Billing Clinic.
Our team is committed to providing high-quality care to our patients. Unfortunately, the rising costs of delivering such care are not matched by Medicare rebates. As a result, we charge an out-of-pocket fee for all consultations (unless specified otherwise).
Our doctors’ consultation fees are time-based, meaning they are determined by the actual duration of your appointment rather than the time initially booked. While we strive to address your key concerns thoroughly and safely within the booked time frame, this is not always possible. Our doctors make every effort to inform patients about the length of consultations; however, there are situations where it may not be appropriate to interrupt a consult in order to provide the best possible care.
For all weekend appointments, a $15 surcharge applies to cover our higher operating costs.
Concession card holders² and full-time independent students/Australian apprentices³ are eligible for a discounted rate from 8:30am to 5:00pm on weekdays. Discounted rates are $10.00 less than standard fees. Please notify our team at the time of payment to ensure your discount is applied. If you are experiencing financial difficulties, please discuss this with your doctor.
We require payment at the end of your consultation.
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For in-person appointments: We accept EFTPOS cards, Visa/Mastercard (debit or credit), and cash. All cards attract a small surcharge. EFTPOS and Visa/Master debit cards are preferred, as they allow for an instant Medicare rebate back to your card. Rebates cannot be processed onto credit cards.
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For phone and video appointments: As part of the booking process, you will be asked to provide credit card details. After your appointment, the card will be charged based on the length and type of consultation. Medicare rebates will be paid directly to your Medicare-nominated bank account, usually within a few days. All online payments attract a small surcharge.
Fees apply for missed or late appointments.
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If you fail to attend, fail to cancel within 2 hours, or arrive late for your appointment, fees apply. Please refer to our Did Not Attend, Late Cancellations, and Late Arrivals policy below.
Any outstanding clinic fees must be paid before further appointments can be booked. Administrative charges may apply for late payments exceeding one week.
We always strive to do our best, but unintentional omissions may occasionally occur. If you have any concerns, please let us know via our online contact form or by calling our friendly team at 03 9088 3258.
²Concession card holders include Commonwealth Seniors Health Card, Pensioner Concession Card, Health Care Card and DVA Health Card. Please present your card as proof upon registration as a new patient and upon renewal of the card. Inability to provide proof means you may not be entitled to discounted rates.
³Full-time independent students/Australian apprentices include 16 – 24 years old students/Australian apprentices on Centrelink Youth Allowance. Please present your Centrelink Youth Allowance statement as proof upon registration as a new patient. Inability to provide proof means you may not be entitled to discounted rates.
Face to Face Consultations
* Please note: Discounted rates do not apply before 8.30am and after 5pm on weekdays, and at anytime on Saturdays.
* 1 You must have a current Medicare card to be eligible for your Medicare rebate
A Standard consultation allows the discussion and management of 1 straight forward health issue (excluding mental health), lasting up to 15 minutes. We encourage patients wanting to discuss mental health matters to book a long consultation.
A Long consultation allows the discussion and management of a more complex problem or 2 health issues, lasting between 20 – 30 minutes.
A Prolonged consultation allows a comprehensive assessment and management of a complex problem/s, lasting up to 45 minutes.
We pride ourselves in taking the time to provide thorough clinical assessment and management of your health issues. You may be asked to book another appointment if all your issues cannot be thoroughly covered in your allocated time.
Phone & Video Consultations
Please note that in order to be eligible for the Medicare rebates for a phone or telehealth (video) consult, you must have had a face-to-face consult at our clinic in the last 12 months.
*Please note that in order to eligible for the Medicare rebates for a "Long 20-40 mins Phone Consult" and "Prolonged 40-<60 mins Phone Consult", you must be registered with our practice through MyMedicare. For instructions on how to register for MyMedicare, please click here.
Chronic Disease Management
*If you are registered for MyMedicare with another clinic, we will not be able to bill the items related to your GP CCMP or reviews, and you will be charged our standard consult fees.
Mental Health Consultations
All mental health matters require a long consult booking, due to their inherent complex nature. These consultations are charged at a different rate based on the Medicare rebate. You will incur out of pocket costs similar to regular consultations.
Skin Checks
Women's Health & Gender Affirming Care
For more information on Shared Care please see Shared Antenatal Care under Services.
Private Vaccines (Including Travel Vaccines)
* Please note: Prices vary depending on brand availability and adult vs child dose.
* Prices are inclusive of GST. There is no Medicare rebate, however you may be able to claim some of the cost back from your private health cover..
Please note all private immunisation appointments include an additional nurse fee (see below).
If you require a specific vaccine that is not listed above, please call the clinic.
Other Procedures
Nurse Fee for Nurse-Only Appointments
Our nursing team plays an important part in supporting our GPs to provide you with cost-effective, whole-person care. In recognition of the value our nurses provide, a Nurse Fee of $20 will apply for nurse-only consultations (e.g. childhood & travel vaccinations, injections etc) except FLU shots and COVID boosters. Complex nurse appointments (e.g. complex wound management) will incur higher fees depending on the length of your consultation.
The Nurse Fee covers our nurses’ time and does not include any consumables used in the consult. Where applicable, there is a separate Facility Fee to cover the cost of consumables used such as wound dressings etc.
A full list of nurse-only appointments which attract a Nurse Fee is available here.
*There is no Medicare rebate for a Nurse Fee.
**For nurse-only appointments, a brief GP attendance is required for clinical safety reason, and this is bulk-billed. Medicare ruling requires both Nurse Fee and GP fee to be paid upfront and you will receive a 100% rebate back for the GP part. For example, for your nurse-only appointments, you can expect to pay an upfront fee of $40.05 (<6 mins of GP time) with a rebate of $20.05, or $63.90 (6-20 mins of GP time) with a rebate of $43.90. Our GP has a right to charge a private fee if patients choose to consult them about a matter unrelated to the Nurse only appointment.
Repeat Script and Referral Requests
How to order a repeat script or referral?
1. Online via AutoMed Systems Request Repeat Referrals
2. Online via AutoMed Systems Request Repeat Script
3. Ring our Clinic Reception
*These services are for existing patients only and do not cover new referrals which have not been discussed with your doctor. You must have had a consult at our clinic within the past 6 months to request a repeat referral. Please note that we cannot backdate referrals because it is illegal to do so.
**If you call up to change your request from non-urgent to urgent, you will be charged the difference in fees. Restrictions apply to some medications (e.g. schedule 8 and schedule 4 medications) where a consultation will be required to provide the scripts. Fees will be higher over the festive period when the clinic is shut between Christmas and New Year.
Did Not Attend, Late Cancellation & Late Arrivals Policy
* DNA Short refers to 15-minute appointments, whereas DNA Long refers to 30-minute appointments or longer.
Depending on the circumstances and your GP/nurse's discretion, you may incur a fee if you do not attend your appointment, fail to cancel your appointment at least 2 hours prior to your appointment or run late beyond a certain time for your appointment.
For more information, please read our Failure to Attend your Appointment (Including Late Cancellation) and Running Late for your Appointment Policy.
Request for Transfer of Medical Records to a New Clinic
We are committed to the smooth transfer of care from our practice to your next clinic. Patients must initiate the transfer process by contacting their new clinic to send us a signed request form.
Surcharges
Please note that surcharges apply to all payments made by eftpos card and VISA/Mastercard (debit and credit cards).
Online Payments
Online payments currently attract a surcharge of 1.65% and a transaction flat fee of $0.35. These surcharges may vary from time to time.
In-Person Payments
eftpos card: 1.5%
VISA debit/credit card: 1.5%
Mastercard debit /credit card: 1.5%
These surcharges may vary from time to time.