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Fees

TCGP Fees from August 7th 2023

Our team provide high quality care to our patients. Unfortunately, the rising costs of providing such good care are not matched by Medicare rebates. We therefore charge an out-of-pocket fee for most consultations.

 

Our doctor consultation fees are time-based. We require payment at the end of your consultation. You may pay using EFTPOS debit card or credit card (EFTPOS surcharges apply). Your Medicare rebate can be immediately paid back into your bank account if you pay with an EFTPOS debit card. Rebates cannot be paid into credit cards (including Visa & Mastercard Debit cards). However, we can facilitate this for you or you can claim your rebate back via Medicare Online. Click here to register for Medicare Online.

 

All concession card holders² and full-time independent students/Australian apprentices³ are charged a discounted rate from 8.30am to 5pm on weekdays. Discounted rates are $10.00 less than standard fees. You must advise our team each time you pay to ensure your discount is applied. If you have any financial difficulties, please discuss with your doctor.
 

For all weekend appointments, a surcharge of $10 applies to cover our higher operating costs.


²Concession card holders include Commonwealth Seniors Health Card, Pensioner Concession Card, Health Care Card and DVA Health Card. Please present your card as proof upon registration as a new patient and upon renewal of the card. Inability to provide proof means you may not be entitled to discounted rates.
³Full-time independent students/Australian apprentices include 16 – 24 years old students/Australian apprentices on Centrelink Youth Allowance. Please present your Centrelink Youth Allowance statement as proof upon registration as a new patient. Inability to provide proof means you may not be entitled to discounted rates.

Face to Face Consultations

* Please note: Discounted rates do not apply before 8.30am and after 5pm on weekdays, and at anytime on Saturdays.
* 1 You must have a current Medicare card to be eligible for your Medicare rebate

Face 2 face

A Standard consultation allows the discussion and management of 1 straight forward health issue (excluding mental health), lasting up to 15 minutes. We encourage patients wanting to discuss mental health matters to book a long consultation.


A Long consultation allows the discussion and management of a more complex problem or 2 health issues, lasting between 20 – 30 minutes. 


A Prolonged consultation allows a comprehensive assessment and management of a complex problem/s, lasting up to 45 minutes.
We pride ourselves in taking the time to provide thorough clinical assessment and management of your health issues. You may be asked to book another appointment if all your issues cannot be thoroughly covered in your allocated time.

Video Consultations

Video Consultations

Please note that in order to be eligible for the Medicare rebates for a telehealth (video) consult, you must have had a face-to-face consult at our clinic in the last 12 months. 

Phone Consultations

Phone Consultations

Please note that in order to be eligible for the Medicare rebates for a phone consult, you must have had a face-to-face consult at our clinic in the last 12 months.

*Please note that in order to eligible for the Medicare rebates for a "Long 20-40 mins Phone Consult" and "Prolonged 40-<60 mins Phone Consult", you must be registered with our practice through
MyMedicare. For instructions on how to register for MyMedicare, please click here.

Mental Health Consultations

Mental Health Consultations

All mental health matters require a long consult booking, due to their inherent complex nature. These consultations are charged at a different rate based on the Medicare rebate. You will incur out of pocket costs similar to regular consultations.

Skin chcks

Skin Checks

Women's Health

Women's Health

For more information on Share Care please see Shared Antenatal Care under Services.

BP/Holte Monitors

24 hour Holter/BP Monitors

Immunisation

Private Vaccines (Including Travel Vaccines)

* Please note: Prices vary depending on brand availability and adult vs child dose. 

* Prices are inclusive of GST. There is no Medicare rebate, however you may be able to claim some of the cost back from your private health cover..

If you require a specific vaccine that is not listed above, please call the clinic.

Vaccine Fees from February 2024.

Other procedues

Other Procedures 

Repeat Scripts and Referrals

Repeat Script and Referral Requests

How to order a script or referral request?
1. Online via AutoMed Systems Request Repeat Referrals
2. Online via AutoMed Systems Request Repeat Script

3. Ring our Clinic Reception

How long will my request take?
Ready in 3-5 business days. You will receive a call/SMS when it is ready. Please provide us with a fax number if you prefer us to fax the referral to your Specialist/Pathology Provider/Radiology Provider.

These services are for existing patients only and do not cover new referrals which have not been discussed with your doctor. You must have had a consult at our clinic within the past 6 months to request a repeat referral. Please note that we cannot backdate referrals because it is illegal to do so.

Urgent Requests

We understand that slip up sometimes happens and you may need a script/specialist referral/pathology or radiology referral immediately or within 24 hours. Please ring our Clinic Reception. You will incur a higher fee of $30 per script/referral plus any administrative/postage fees ($5-10). This is because your doctor will have to be interrupted during their consultation to fulfill your request.

DNA

Did Not Attend, Late Cancellation & Late Arrivals Policy 

* DNA Short refers to 15-minute appointments, whereas DNA Long refers to 30-minute appointments or longer. 

Depending on the circumstances and your GP/nurse's discretion, you may incur a fee if you do not attend your appointment, fail to cancel your appointment at least 2 hours prior to your appointment or run late beyond a certain time for your appointment. 

For more information, please read our Failure to Attend your Appointment (Including Late Cancellation) and Running Late for your Appointment Policy.

Transfer of Care

Request for Transfer of Medical Records to a New Clinic

We are committed to the smooth transfer of care from our practice to your next clinic. Patients must initiate the transfer process by contacting their new clinic to send us a signed request form. 

For more information, please read our Transfer of Care Policy.

Surcharges

Surcharges

FAQ

Please note that surcharges apply to all payments made by credit and debit card.

Online Payments

Online payments currently attract a surcharge of 1.65% and a transaction flat fee of $0.35. These surcharges may vary from time to time. 

In-Person Payments

Surcharges to card payments for in-person appointments are displayed at the reception desk. These may vary from time to time.

  • Fee Increase 2023 - What You Need to Know
  • Online booking for in-person appointments re-starting 9 May 2022
    We want to make acute care accessible to infectious patients while protecting vulnerable patients and staff. You will be able to book dedicated “Infectious in person appointments” or regular in person appointments. The “Infectious appointments” are for potentially infectious patients who will enter separately via our driveway and will be seen in our Precaution room at the back of the clinic. There will be a small waiting area at the back. You will see our nurse first for 15 minutes to have your observations done, followed by 15 minutes with our doctor. This appointment will deal with your acute illness ONLY. If you want to discuss other issues, please book a separate appointment to avoid our doctors running late and other sick patients having to wait longer. For regular in-person appointments, we still encourage you to wait in your car if you are driving, and our nurse/doctor will contact you once they are ready to see you. Face masks remain compulsory in the clinic and must be worn correctly (covering your nose) while inside the clinic. Patients who are up to date with their COVID-19 vaccinations may choose to wait inside the clinic, while those who are unvaccinated are advised to wait in the car or outside the clinic to protect our vulnerable patients and staff. If you are likely to require a physical examination or if you are unsure, please book an in-person appointment instead of a tele-consult. Otherwise, you will be charged for BOTH the initial tele-consult and the subsequent in-person appointment because you have taken up 2 appointment slots. Medicare rules state that only one of these consults are rebatable, so you will be paying the other in full.
  • Air purifiers to keep us all safe
    We have implemented a variety of ventilation and filtration infrastructure controls to protect patients and staff from indoor airborne transmission of COVID-19, including: installing well-researched air purifiers with HEPA filters and real-time air quality monitoring throughout the clinic servicing our Heating Ventilation and Air Conditioning (HVAC) systems ensuring adequate air intake and exchange by opening windows and doors intermittently providing an outdoor area for patients to wait weather permitting
  • Out-of-pocket fee for all consultations
    All consultations with our doctors will have an out-of-pocket fee, including phone consults for results or reviews. Medicare has failed bulkbilling. As a small business which provides quality medical care, we have to charge a gap to sustain our practice. Exceptions apply for some items (refer to Fees section). If you have significant financial difficulties, please discuss with your doctor.
  • Out-of-pocket fee for Aged Pensioners
    We regret that we can no longer routinely bulk-bill our aged pensioners for all consults from 1st May 2022. Bulk-billing will continue for: Annual 75+year old health checks, Annual chronic disease management plans, 3-monthly reviews of chronic disease management plans, and Vaccinations with our nurse (except travel vaccinations) Standard consults outside of this will incur a discounted ‘out of pocket’ fee, ranging from $20 - $35. How you can reduce costs for yourself: Keep on top of your repeat scripts and referrals and book ahead to get them organised. All script or referral requests will otherwise incur an out-of-pocket admin fee of $25-30 (without a consult), or a fee for a standard consult (if booked in for a full 15 minute consult).
  • I need to see a doctor today. What should I do?
    If you can book online at thecranegp.com.au, please try this first. If you cannot find any appointments online, please call the clinic at 90883258. We have a limited number of appointments available to deal with emergencies on the day which do not show up online. These are booked on a first come, first serve basis and may not be with your regular doctor. We strongly advise that you call us as soon as possible. The later you leave it, the less likely we can accommodate your needs. There may be times where all our doctors are fully booked and it is unsafe to fit any more patients in for the day. If this is the case, our receptionists will advise you to attend another clinic or the Emergency department, and they can email you your health summary if needed.
  • I need to talk to my doctor today. Can they call me back today?
    You will need to book a phone appointment (fees apply). If your doctor is fully booked on that day or is away, we can send a message to your doctor but this does not guarantee that they can call you back on the same day. Our doctors have appointments booked throughout the day without any breaks, except for lunch. They usually start consulting at 8.30am and finish at 5.30pm. Outside of these hours, they have non-work-related commitments and cannot be expected to ‘stay back’ to call you.
  • I want an appointment with my regular doctor today. Is this possible?
    Where possible, we will always try to book complex patients in with their regular doctor. We cannot guarantee that you can consult with your regular GP on the same day, but we can pass the message on to your doctor and let you know. Our doctors communicate with each other regularly and maintain thorough clinical notes so rest assure that any doctor in our clinic will have your full medical history and clinical notes to provide you with a thorough consultation. Where another doctor in our clinic provides you with a specialist referral for chronic conditions, the specialist will be advised to re-direct letters back to your regular doctor.
  • I need to see a doctor after hours. Who should I contact?
    You can contact 13SICK (13 7425) National Home Doctor Service or attend your nearest Emergency Department. You may also like to consider emergency after hours telehealth providers such as: - Healthdirect - MyEmergency Doctor - KidsDocOnCall (subscription required) - Cub Care Urgent Paediatric Consults
  • I have not received any appointment reminders for my upcoming appointment. Should I be worried?
    You will usually receive a text message to remind you about your upcoming appointment 2 days prior. There are a few reasons why you may not have received this reminder: - you have provided an incorrect mobile number - you do not have a mobile number registered in our system - you have chosen not to receive any text messages from our system - you do not actually have an appointment This is an issue, especially if you have booked a phone appointment. Please ensure you call our reception team to clarify this and confirm your appointment.
  • I have just received a text message about booking a NON-URGENT appointment to discuss my results. I am very anxious and I want an appointment today. What should I do?
    Please refer to: I need to see a doctor today. What should I do?
  • I am frustrated that my doctor is always running late. What can I do to reduce my waiting time?
    At times, there can be unexpected emergencies, relating to a physical or mental health issue for a patient, which may take your doctor a longer time to resolve. Our receptionists will always try their best to inform you by text message or phone call if your doctor is running more than 30 minutes late. Sometimes, this may not happen if our receptionists are inundated with phone calls and administrative work. There are some pro-active steps you can take to reduce your waiting time: - please call the clinic ahead of time to check if your doctor is running late. We can always re-schedule your appointment if necessary. - where possible, please allow about 30 – 60 minutes leeway in your schedule when booking your appointment - please attend your appointment on time – if you are late, your appointment will be shortened or cancelled (fees may apply) to prevent your doctor from running late for their next patient - please respect your appointment duration with your doctor. A Standard 15-minute appointment can usually only cover ONE issue, allowing for history taking, physical examination, discussion of the management plan and paperwork time to complete scripts and referrals. A Long 30-minute appointment can usually cover TWO issues, and a Prolonged 45-minute appointment THREE issues. You are advised to present your list of issues to your doctor at the start of the appointment to negotiate the agenda and how much time is required. You may be required to book another appointment to follow up on the rest of your issues to prevent your doctor from running late for their next patient.
  • My doctor is fully booked for the next few weeks. Can I put myself on a cancellation list to try for an earlier appointment?
    Yes, you can do this by calling our receptionist. We endeavour to keep our waiting times for non-urgent appointments within 2-3 weeks but sometimes this may not be possible when our doctors are on leave.
  • My child is booked in for an immunisation appointment with the nurse. Can I ask the nurse and doctor for clinical advice unrelated to the immunisation during this appointment?
    Immunisation appointments are booked with the nurse only and your doctor will greet you briefly to check that the vaccine/s are correct. Our nurse will routinely measure your child’s weight at ages 6 weeks, 6 months, 12 months, 18 months and 4 years old. There will not be enough time for your doctor or nurse to provide you with clinical advice unrelated to the immunisation. You will need to book a separate appointment for this.
  • Can I please see the Nurse about my urgent medical issue so she can discuss this with my doctor?
    No, this is not safe. Our nurses are not trained to diagnose and manage a medical issue. If you cannot get an appointment with any of our doctors, it means they are fully booked and do not have time for another consultation, even if it was with the Nurse.
  • Does your clinic see any walk-in patients?
    Only if we have appointments with our doctors. Otherwise, we will refer you elsewhere.
  • I require a fitness to drive assessment (Vicroads, Commercial driving etc) with my doctor. Do I have to book specifically for this and is there a fee?
    Yes. You are required to book a specific “Fitness to Drive Assessment” appointment which includes seeing the nurse first for 15 minutes, followed by 30 minutes with your doctor. The same process applies for a renewal of your existing fitness to drive recommendation. Please bring along any relevant paperwork. Please do not hand this to your doctor during a regular appointment and expect your doctor to complete it at their own time. These assessments are privately billed and may not always attract a Medicare rebate, so please check with your doctor before booking.
  • I require my doctor to complete my application for an accessible/disabled car park permit. Do I need an appointment?
    Yes, please book a 15-minute appointment with your doctor to complete this. Unfortunately, our doctors do not have time to complete this without an appointment. Please ensure you have completed your part first and bring along your Reference number or application form.
  • I require a Medical assessment for work. Do I have to book specifically for this and is there a fee?
    Yes. You are required to book a specific “Work-related Medical Assessment” appointment which includes seeing the nurse first for 15 minutes, followed by 30 minutes with your doctor. Please bring along any relevant paperwork. These assessments are privately billed and do not attract a Medicare rebate. You will have to pay upfront and pass the invoice on to your employer if you want to claim from them.
  • I need my doctor to complete paperwork for Centrelink. Do I need an appointment? Is there a fee?
    Yes, you need an appointment with your doctor. The fees will depend on the length of your consultation or any arrangements you make with the doctor.
  • I need my doctor to complete paperwork to facilitate an insurance related matter (ie application, claim). Do I need an appointment? Is there a fee?
    Yes, you need an appointment to discuss this with your doctor. Please ensure you email the relevant paperwork to admin@thecranegp.com.au at least 2 days before your appointment. Please be aware that you may not always get the full Medicare rebate for the time spent completing this paperwork and you will incur a fee based on the amount of time your doctor spends on it. We do not bulk-bill these appointments.
  • I would like my doctor to complete an NDIS application. Do I need an appointment? Is there a fee?
    Yes, you need an appointment to discuss this with your doctor. Please ensure you email the relevant paperwork to admin@thecranegp.com.au at least 2 days before your appointment. Please be aware that you may not always get the full medicare rebate for the time spent on completing this paperwork and you will incur a fee based on the amount of time your doctor spends on it. We do not bulk-bill these appointments but you are welcomed to discuss with your doctor if you have financial difficulties.
  • I have a Workcover claim and I require paperwork to be completed. Do I need an appointment?
    If you require a Workcover medical certificate or scripts/referrals related to your Workcover claim, yes, you will need an appointment. Please note that Workcover does not pay for any scripts/referrals outside of the consultation and you will have to cover the cost yourself. If Workcover requires a medical report to be completed for your claim, they will usually email or fax a request to your doctor. We will invoice accordingly and once paid by Workcover, we will submit the report.
  • I have just booked an appointment. Do I get a confirmation text message?
    You should always get a confirmation text message within a few minutes of booking your appointment online or over the phone with our receptionists. We encourage you to download the free clinic app AMS Connect via your app store and follow the prompts. This app will display all your appointments and allow you to make changes. You can also include your family members and manage their appointments under the same app. You may not get a confirmation text message if your doctor or nurse booked your next appointment during your consultation. You can call our receptionists or check your app to confirm this.
  • I have received a text message asking me to book an appointment with my doctor AS SOON AS POSSIBLE. How long can this wait?
    This means you have an URGENT abnormal result which requires discussion with your doctor, usually within 1-2 days. Our nurse will call you to ensure you are booked in accordingly if you have not done so.
  • I have received a text message asking me to book a NON-URGENT appointment to discuss my results. How long can this wait?
    Please book an appointment within 1-2 weeks of receiving this text message. It is reasonable for your appointment to take place within 4 weeks of receiving this text message.
  • Do I have to reply to the Appointment Reminder text message prior to my upcoming appointment?
    Yes. You will be sent a second reminder text message 24 hours later if you do not reply. Failure to reply before the day of your appointment may result in the cancellation of your appointment (fees apply). For some higher value appointments (eg. long appointments, procedures etc), you may receive a phone call to confirm your appointment if you fail to reply by text.
  • Can I leave a voice message on the clinic phone after hours?
    No. Please call us back during business hours or send us an email at admin@thecranegp.com.au.
  • Can I email my doctor or nurse?
    No, we do not encourage this unless a prior arrangement has been made with your doctor or nurse. Email is not a safe platform for timely clinical communication or appointment booking, and our emails are not constantly monitored. If you have a matter to discuss with your doctor or nurse, please book an appointment. If you still choose to email your doctor or nurse, please be aware that they are not obliged to reply.
  • Can I book/reschedule/cancel my appointment by sending an email or completing the online form on your clinic website?
    We do not encourage this because email is not a suitable platform for time dependant matters such as appointment bookings. Our emails and online forms are not constantly monitored and it may take up to 3 business days for us to respond. We encourage you to download the free clinic app AMS Connect via your app store and follow the prompts. This app will display all your appointments and allow you to make changes. You can also include your family members and manage their appointments under the same app. You can also manage your appointments at http://ams.2.vu/TCGPMMyAppt If you cannot change your appointment online, please call the clinic.
  • Is there someone I can speak to, to escalate a matter, to provide constructive feedback or to make a complaint?
    Yes, you can call the clinic and ask to speak with our Practice Manager.
  • Fee Increase 2023 - What You Need to Know
  • What are your Weekend Fees?
    Full private fees plus a surcharge of $10 apply on weekends. Bulk-billing and discounted rates do not apply during weekend appointments.
  • What is a facility fee?
    Facility fees cover consumables, instrument sterilising, nursing time, and dressings. These may be charged from $5-$50 depending on the complexity of the procedure. The facility fee is payable at the time of the procedure.
  • Do you routinely bulk-bill?
    No, we are a private-billing clinic. Please refer to “Medicare has failed bulk-billing” on why we do not routinely bulk-bill. There is a gap fee of at least $20 in all our consults but if you have any significant financial difficulties, please discuss with your doctor. The items that we bulk-bill include GP Management Plans (GPMP), Team Care Arrangements (TCA), Review of GPMP/TCA, 75+ years old Health Checks, once-off 45-49 years old Health Checks and Aboriginal Health Checks. You can check your eligibility for these with your regular doctor.
  • Do you bulk-bill aged pensioners/healthcare card holders/concession card holders/full-time students?
    No, we do not routinely bulk-bill aged pensioners/healthcare card holders/concession card holders/full-time students. We provide a discounted rate for this group of patients. Your pensioner or concession card, or student ID, must be up to date to be eligible for this discount.
  • I have a follow up or review consultation booked with my doctor. Is this bulk-billed?
    No, this is not routinely bulk-billed.
  • How can I save time and money on my GP visits?
    Booking the right appointment type and duration: Being mindful that some types of consultation can take longer such as mental health consultations, and booking a longer appointment for this will ensure your issues are thoroughly covered and reduce the need for you to return for another consultation. This will also ensure your doctor does not run late, and waste time for the next patient in line. Checking your Medicare Safety Net: If you need to see a doctor or get tests regularly, you could end up with high medical costs. Medicare Safety Nets can help to lower your out of pocket costs. Once you have reached your Safety Net, your out-of-pocket fees for your consults will be significantly less. For more information, please refer to https://www.servicesaustralia.gov.au/medicare-safety-nets Online script/referral request: You can request for most repeat scripts (except S8 Medicines) and renew existing referrals online instead of booking a standard consultation. This will cost less and save you time.
  • If my doctor runs late, will I be bulk-billed?
    No, you will not be bulk-billed.
  • I would like to speak to my doctor about my results, even if they are normal. Will I be bulk-billed?
    No, this is not routinely bulk-billed.
  • I am just seeing the nurse, will I be bulk billed?
    Unless specified otherwise, all visits with our nurses are bulk billed. Some procedures performed by our nurses will incur a small out of pocket fee, which will be advised when you book your appointment.
  • I just need an appointment for a quick script or referral. Will I be bulk-billed?
    No, you will not be routinely bulk-billed.
  • I would like to request a repeat script or referral without seeing my doctor. Is this possible? Is there a fee?
    Yes, repeat scripts without a consultation are possible for most medications except medications deemed addictive such as opiates, benzodiazepines and ADHD stimulant medications. Please make an appointment with your regular doctor for these. Requests will only be completed by your regular doctor at the clinic. The issuing of the repeat script will be entirely under the discretion of the doctor and will only be considered for medications that have previously been approved and prescribed to you by this practice and are due for renewal. A repeat referral without a consultation is only possible for a specialist that you have been consulting for an ongoing problem. This does not apply to a new issue which you have not consulted with the specialist before. If you have not had a consultation with your doctor in the last 12 months, your request may be rejected by your doctor and you will need to book an appointment. There is a $25 fee for a non-urgent request of up to 2 scripts OR 1 referral only. Please allow 3-5 business days for this to be processed. If you require the scripts or referral more urgently, there is a higher fee of $30 to cover for the interruption to your doctor’s work schedule and their time. Please ensure you advise our receptionists on how soon you require these. There may be rare occasions where our doctors are too busy and we may not be able to facilitate an urgent request. Please always organise your scripts and referrals ahead of time to avoid unnecessary stress for everyone.
  • I have sustained an injury at my workplace and I would like to claim my consultation under Workcover. Do I have to pay for my consultation/s?
    *From July 1st 2022 TAC and Workcover patients will incur an out of pocket fee and pay the full fee upfront following each consult. It is then the patients’ responsibility to claim TAC and Workcover compensation. Our admin team will provide you with an invoice to submit with your claim to Workcover. We can no longer bear the cost of both unpaid administrative time in processing these claims and the wait time for TAC and Workcover reimbursement.
  • I was involved in a road accident and I would like to claim under TAC. Do I have to pay for my consultation/s?
    From July 1st 2022 TAC and Workcover patients will incur an out of pocket fee and pay the full fee upfront following each consult. It is then the patients’ responsibility to claim TAC and Workcover compensation. We can no longer bear the cost of both unpaid administrative time in processing these claims and the wait time for TAC and Workcover reimbursement.
  • I need my doctor to complete an insurance, medical or Centrelink report, what is the fee to complete this?
    Insurance and medical reports are charged based on the duration required to complete the report and do not attract a Medicare rebate. Centrelink forms require an appointment with your GP to complete. Please enquire with your doctor or reception.
  • I am a doctor. Do you routinely bulk-bill doctors?
    We do not routinely bulk-bill doctors.
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